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Lush Customer Care
Hi! Do you need some help choosing a product? avatar
how do samples work in the store? can i pick up everything and smell it?
Lamin joined the chat
Lamin
Hi there!
Good question, I'd be glad to help!
avatar hi
Lamin
For our samples, you can simply ask one of our associates for a sample or a demo and they'd be more than happy to help you!
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of any product? really?
Lamin For sure, any product that can be sampled!
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which nes cant?
ones*
Lamin
Some products like our perfumes or body sprays cannot be sampled, but they can always be tested in store! avatar
can i test any product i want?
Lamin
You should be able to, you can always ask one of our associates and they'd be more than happy to help you! avatar
do you know of any restrictions on testing?
Lamin
Our store restrictions do depend on the restrictions of the city and country they are located in, however our store associates should be able to guide you through all the store restrictions! avatar
how can i find out before i go to the store?
Lamin
You can always give the store you'd like to visit a call, and they should be able to answer any questions you have regarding their store!
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Ok. I'm looking for strong smelling products. 1. bath bomb. 2 soap bar. 3 solid perfume. 4 massage bar. can you suggest strong smelling ones?
Please update your info
Lamin
For sure, give me a few moments to take a look!
For bath bombs, how about:
Intergalactic (https://www.lush.ca/en/bath/bath-bombs/intergalactic/9999904031.html)
Goddess (https://www.lush.ca/en/bath/bath-bombs/goddess/9999908821.html) avatar
ok good
Lamin
Twilight (https://www.lush.ca/en/bath/bath-bombs/twilight/9999903157.html)
For bar soaps:
Karma (https://www.lush.ca/en/shower/bar-soap/karma/9999902253.html)
Honey I Washed The Kids (https://www.lush.ca/en/shower/bar-soap/honey-i-washed-the-kids/9999902257.html)
Sleepy (https://www.lush.ca/en/shower/bar-soap/sleepy/9999902262.html)
Lemon Zest (https://www.lush.ca/en/shower/bar-soap/lemon-zest/9999902267.html)
Lotus Flower (https://www.lush.ca/en/shower/bar-soap/lotus-flower/9999902269.html)
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ok
Lamin
All of our solid perfumes have rich scents to them! https://www.lush.ca/en/fragrances/solid-perfume/
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ok
Lamin
And all of our massage bars also have rich scents except our Therapy Bar https://www.lushusa.com/body/massage-bars/?cgid=massage-bars
Is there anything else I can help with for now?
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ok good to know. are both fun bars strongly scented?
Lamin
That is correct!
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what does this mean: Our staff will include a free custom sample in your pickup order.
Lamin
It means when the store associates are putting your order together they'll add in a free custom sample!
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Ok. I'm looking for strong smelling products. 1. bath bomb. 2 soap bar. 3 solid perfume. 4 massage bar. can you suggest strong smelling ones?
ok
ok
ok good to know. are both fun bars strongly scented?
what does this mean: Our staff will include a free custom sample in your pickup order.
so i can ask for a sample of what i want? or is the the pre-selected samples at the top of the cart?
Lamin
The sample is usually a surprise, however you can always try calling the store with your order number and requesting a specific sample!
Is there anything else I can help with for now?
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when does karma solid perfume come back in stock at queen st store?
Lamin
Sadly we aren't sure when it will be back in stock, but keep your eyes peeled on our website for any news of it's return to that location!
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is there a birthday gift or discount when im at the store?
Lamin
Sadly we don't have any discounts at this time, however we are offering free shipping for orders over $50!
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what does sleep massage bar really smell like? is it sweet smelling because i'm looking for that
Resend
Lamin
Is there anything else I can help with for now?
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so i can ask for a sample of what i want? or is the the pre-selected samples at the top of the cart?
when does karma solid perfume come back in stock at queen st store?
is there a birthday gift or discount when im at the store?
Lamin
No worries, you can always chat in with us again if you do have any questions!

Thanks for reaching out, stay safe!
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