what is the policy on samples for mail order?

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Sinead joined the chat Sinead Hey there JJ!

avatar hello

Sinead You can request up to 5 samples in the gift note part of your order

avatar ok. can i request samples of massage bars and solid body conditioner?

Sinead Yes you can indeed!

avatar ok can i sample solid perfume?

Sinead No unfortunately not, but you could try a wash card if you're curious about a particular scent!

avatar ok. why are some people allergic to the sleepy line? what is it thats doing it? i have some allergies but am fine fien lavender and ylang ylang

Sinead I'm not sure! I haven't personally had any issues with the Sleepy line, it could be just that it's heavily scented

avatar ok. what is the difference between pearl jam massage bar and ro's argan body conditioner? do they smell different?

Sinead Only slightly! Pearl has the classic Rose Jam scent with a hint of lemon, while Rose Argan is pure floral!

avatar i've never used body conditioner. is it more moisturizing?

Sinead It basically means you can incorporate your moisturizing in to your shower routine! You put it on after you've showered and then rinse off the excess. The best time to moisturize is after you shower so it could be more effective than just using lotion!

avatar does the 5 free samples count the one that's added to cart(of the 3 options from lush)?

Sinead They will all just be requests, so you can request up to 5 including the one offered at checkout, but they won't be guaranteed as it depends what is on hand at the time!
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what does the lotion sample look like?

Sinead It will be in a small pot

avatar like a 10g sample?

Sinead Yes roughly around that!

avatar ok thank you. and the toronto stores are open, will they give out samples if requsted?

Sinead Yes you can go in store and ask for some samples if you'd like!

avatar ok thank you. why would they be out of some things if i ask for a sample, for mail order?

Sinead We don't always have the stock available to provide specific samples for every order unfortunately